Help Center

Welcome to our FAQ Center. If you have any questions, please see the FAQs below or contact our customer service team anytime.

1. Order Related
Q: How do I place an order?
A: Select your desired jewelry products, click "Add to Cart," and then follow the prompts to complete the checkout.
Q: Can I modify or cancel my order?
A: We will process your order as soon as possible after confirmation. If you need to modify or cancel your order, please contact customer service immediately. Once an order is processed, it cannot be modified or canceled.

2. Payment & Security
Q: What payment methods are available?
A: We support major credit cards and some e-wallets.
Q: Is payment secure?
A: We use an encrypted payment system to ensure the security of your payment information. Your personal and payment information will not be disclosed or sold.

3. Shipping & Logistics
Q: How long will it take to receive my order within the United States?
A: Orders are typically processed within 2-15 business days, and standard delivery time is 3-7 business days. We offer expedited express delivery services.
Q: Do you offer international shipping?
A: We currently offer international shipping to some countries/regions. Please select your country/region on the checkout page to view available shipping options.
Q: How do I track my order?
A: After your order is shipped, you will receive a confirmation email containing a tracking number. You can track the shipment status through the courier company's official website or our order tracking page.

4. Products and Care
Q: What materials do you use in our jewelry?
A: Our jewelry uses high-quality materials, including 18K gold, gemstones, etc. Detailed instructions are available on the product details page for each item.
Q: How do I care for my jewelry?
A: Please avoid contact with water, chemicals, and perfumes. We recommend storing it separately and gently wiping it with a soft cloth regularly.
Q: What if the size is not right?
A: Please carefully check the size before purchasing, as all jewelry is non-refundable and non-exchangeable after sale.

5. Returns and After-Sales Service
Q: Can I return or exchange an item?
A: All jewelry is non-refundable and non-exchangeable after sale. Once an order is placed and payment is made, the goods cannot be returned or exchanged.
Q: What if there is a quality problem with the product?
A: If you receive a defective or damaged product, please contact us immediately and provide photos. We will provide you with a solution.